Cancellations made at least 48 hours prior to the scheduled check-in date are eligible for a full refund, less any applicable processing fees.
Cancellations made within 24 to 48 hours before check-in will incur a charge equivalent to 50% of the total booking amount.
Cancellations made within 24 hours of the check-in date, as well as no-shows, are non-refundable.
Guests who depart earlier than their scheduled stay will not be entitled to a refund for unused nights.
Bookings made under special promotional or discounted rates are non-refundable, unless otherwise specified in the terms and conditions of the promotion.
Requests to modify reservation dates are subject to availability and may result in additional charges or rate adjustments.
Certain rates or packages may be non-refundable regardless of the cancellation date. These conditions will be clearly indicated at the time of booking.
Cancellation and refund policies for group bookings may vary. Please refer to your group agreement or contact our team for specific terms and conditions.
In the event of unforeseen circumstances beyond our control, such as natural disasters or government restrictions, Hotel Ester reserves the right to provide alternative arrangements in lieu of refunds, subject to applicable policy adjustments.
Refunds are typically processed within 7–10 business days, depending on the payment method and the policies of the financial institution involved.